FAQ

frequently asked questions

Commercial Kitchen Equipment FAQs

Find answers to common questions about our commercial kitchen equipment, services, and support.

We manufacture a comprehensive range of commercial kitchen equipment including gas and induction cooking ranges, fryers, griddles, ovens (convection, deck, and combi), refrigeration units, ventilation and grease extraction systems, stainless steel worktables and shelving, dishwashers, and custom fabrication for specialized kitchen layouts. Our product lines cover everything from small restaurant kitchens to large-scale central catering facilities.

Our process begins with a free consultation and site survey to understand your requirements and space constraints. Our design team then creates a detailed CAD layout and 3D rendering for your approval. Once confirmed, we proceed with fabrication in our 20,000m² factory, followed by professional installation and commissioning by our certified technicians. We also provide staff training on equipment operation and basic maintenance.

Yes, absolutely. We specialize in custom kitchen solutions tailored to your specific requirements. Whether you need a compact kitchen for a fast-food outlet, a high-capacity central kitchen for a catering company, or a multi-station kitchen for a luxury hotel, our engineering team can design and fabricate bespoke equipment and layouts. We consider factors like workflow efficiency, space utilization, ventilation requirements, and local health codes.

Our products are manufactured in compliance with ISO 9001:2015 (Quality Management), ISO 14001:2015 (Environmental Management), and ISO 18001:2007 (Occupational Health & Safety). We hold CE certification for applicable products, Environmental Protection Product Certification for our grease purification systems, and our after-sales service is certified with 5-Star rating. All equipment undergoes rigorous testing before delivery.

Lead times vary based on the complexity and volume of your order. Standard equipment items typically ship within 15-25 working days. Custom fabrication projects generally require 30-45 working days from design approval. For large-scale projects involving complete kitchen installations, the timeline is typically 45-60 working days. We provide detailed project timelines during the quotation phase and keep you updated throughout the process.

We offer a comprehensive warranty package including a 2-year warranty on all manufacturing defects, extended warranty options available up to 5 years, free on-site installation and commissioning, 24/7 emergency technical support hotline, regular preventive maintenance services, and a dedicated after-sales team with a 4-hour response commitment for urgent issues. We also maintain a full stock of spare parts for all our equipment models.
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More Questions About Our Services

How much does a commercial kitchen equipment cost?

The cost varies based on kitchen size, equipment type, and customization level. A basic small restaurant kitchen setup starts from approximately $15,000-$30,000, while medium-sized hotels range $50,000-$150,000. Large-scale central kitchen projects can range from $200,000 to $1,000,000+. We provide free detailed quotations based on your specific requirements and kitchen layout.

Do you offer international shipping and installation?

Yes, we export and provide installation services worldwide. Our products are packaged with professional export-grade materials including wooden crates and shock-proof padding. We coordinate with local logistics partners to ensure smooth delivery. For international clients, we offer remote technical guidance or on-site installation support by our traveling technicians, depending on the project scale.

What stainless steel grade do you use for equipment?

We primarily use SUS304 (18/8) stainless steel for all surfaces that come into contact with food, providing excellent corrosion resistance and durability. For structural and non-food-contact components, we use SUS201 grade. Our custom specifications meet food safety standards, and we offer SUS316 marine-grade stainless steel options for coastal or high-corrosion environments.

Can I visit your factory before placing an order?

Absolutely! We warmly welcome customers to visit our 20,000m² manufacturing facility located in Hefei, Anhui Province. During the visit, you can tour our laser cutting, welding, bending, and assembly workshops, inspect ongoing production quality, test equipment demonstrations, and meet our engineering team. We recommend scheduling appointments at least one week in advance for proper arrangements.

How do you ensure equipment quality before delivery?

Every piece of equipment undergoes a rigorous multi-point quality inspection process. This includes incoming material inspection, in-process quality checks during fabrication, pre-assembly testing, functional performance testing under simulated operating conditions, electrical safety verification, surface finish inspection, and final packaging inspection. Each product is tagged with a unique serial number for full traceability.

What payment terms do you accept?

We offer flexible payment terms to accommodate different client needs: T/T (Telegraphic Transfer) bank transfer with a typical 30% deposit and 70% balance before shipment, L/C (Letter of Credit) for international orders, and negotiable terms for large-scale projects. We also accept corporate checks and credit card payments for smaller orders. Contact our sales team to discuss the best option for your project.

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